Refund policy

Thank you for shopping with us at Hayatcards! Because we sell pre-owned / second-hand products, we do not accept returns or exchanges for reasons other than shipping problems (such as items damaged in transit or wrong items received).

Returns 

We have a 7-day return window only for shipping-related issues. This means you must contact us within 7 days of receiving your item if:

• The item was damaged during shipping

• You received the wrong item

To start a return, please email us at hayatnices@gmail.com with photos clearly showing the damage or the wrong item received.

Once your return request is approved, we will send you a return shipping label and instructions on how to send the package back.

Items sent back without prior approval will not be accepted.

 

Non-returnable items 

As all our products are pre-owned collectibles, we do not accept returns for:

• Change of mind

• Condition dissatisfaction (other than shipping damage)

• Other personal reasons

We also do not accept returns on sale items or gift cards.

 

Exchanges

We do not provide exchanges for second-hand items.

 

Refunds

After receiving and inspecting your approved return, if the return is accepted, we will issue a refund to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card provider to process the refund.

If you haven’t received your refund after 15 business days from approval, please contact us at hayatnices@gmail.com.

 

Contact us

For any questions, please feel free to email us: hayatnices@gmail.com